Frequently asked questions

Use the vehicle search tool and select your car’s make, model, year and generation. Before purchasing, check the fitment information, including the model year, body style and any additional details for the specific variant. You can also search for products by name or product code. If you need help choosing a product, contact our customer service team by phone, live chat or Messenger. We are here to help.

No, you can shop without creating an account.

Click the “Account” icon at the top of the page or create an account when placing your first order by completing the password field. Then select “Log in” and enter your email address and password.

An account on frogum.com allows you to save favourite products, check order statuses, update your details and password, and manage your newsletter subscription. Your saved details are filled in automatically when you make subsequent purchases.

You can pay for orders placed on frogum.com using BLIK, a credit card, PayPal, Google Pay, Apple Pay or a standard bank transfer.

For deliveries within Poland, you can also choose cash on delivery or use PayPo deferred payment.

Delivery within Poland takes approximately 1 to 2 days. Once your parcel arrives at the parcel locker, you will receive a notification with a collection code.

International orders are shipped by DPD or UPS. Estimated delivery times are:

• 2 to 3 days: Belgium, Czechia, Estonia, the Netherlands, Lithuania, Latvia, Luxembourg, Germany, Slovakia and Hungary;
• 2 to 4 days: Austria, France and Romania;
• 3 to 4 days: Denmark and Sweden;
• 4 to 5 days: Bulgaria, Croatia, Finland, Spain, Ireland, Portugal, Slovenia and Italy;
• 5 to 6 days: Greece.

The cost depends on the shipping method, destination country and the contents of your basket. The exact amount is displayed before you confirm your order.

Email b2c@frogum.com, use the chat on our website or call +48 22 22 82 808. Our customer service team is available Monday to Thursday from 8:00 to 15:00 and on Fridays from 7:00 to 13:00. Messages received outside these hours are answered during our opening hours. If your enquiry concerns an order, please provide the order number.

You can return a product within 30 days. Detailed information about the returns procedure is available at www.frogum.com/returns-complaints

Send your complaint to b2c@frogum.com

Describe the issue, provide your order number or other details that allow us to identify your purchase, and state your preferred resolution. We recommend attaching photos showing the issue to help us assess your complaint.

We will respond to your complaint within 14 days of submission. You do not need to contact customer service beforehand for your complaint to be accepted.

We welcome companies interested in distributing car mats and trunk mats. To start a conversation about working with us, complete the form in the trade partnership section on frogum.com.

The Partner Portal allows you to browse our range and place orders online. Our sales team can provide information on registration and access to the platform.

We agree order terms, including any minimum requirements, individually at the start of our cooperation. These may be adjusted to the partner’s needs and sales growth. You can agree the details with your account manager.

At FroGum, partnership always comes first.

Your account manager in the FroGum sales team supports you with product enquiries and order fulfilment. They are your contact for agreeing terms of cooperation, product availability and dispatch dates.

We process wholesale orders within 2 weeks, depending on their size and the agreed terms of cooperation. We confirm the specific date when accepting the order. Transit time must be added to the dispatch lead time.

Yes, we can agree a delivery schedule on individual terms. Provide your account manager with your forecast requirements so that order quantities and delivery dates can be agreed.

We dispatch orders from Pruszków, near Warsaw and the A2 motorway. We assist with transport arrangements and work with freight forwarding companies. Estimated delivery times to European countries range from 24 hours to 4 working days, depending on the destination and transport service. The transport method, cost and delivery date are agreed when the order is placed.

Yes, we provide partners with sales support materials, including product images, descriptions and data. Ask your account manager for the materials and their terms of use.

Provide your account manager with details of the product you are looking for and your expected demand. We will check whether we can add it to our range.

Your account manager can provide information about new products and additions to the catalogue. You can also enquire about products for specific car models.

FroGum always pays close attention to the quality of the materials it uses, and their safety for users is a company priority. To manufacture rubber car mats and vehicle mats, as well as those made from Premium TPE, FroGum uses raw materials sourced exclusively from suppliers with an established market reputation. When selecting a supplier, we always consider whether the raw material is of the required quality and contains recycled content. FroGum’s technology is designed to process raw materials containing both virgin and recycled material.