Return Policy:

1. If for any reason our products do not meet your expectations, we offer the option to return purchased goods within 30 days from the date of receipt, without giving any reason.

IMPORTANT:

• We do not accept returned goods sent via cash-on-delivery (COD) shipment.
• It is required to attach proof of purchase or a note with the order number and bank account number. This will speed up the return process.
• The returned product must not show any visible signs of use.

We offer three ways to withdraw from the agreement:

1.1. Via the WYGODNEZWROTY.PL website by filling out the online return form. After paying for the shipment, you will automatically receive a return code. This option also does not require printing a label or writing the shipping address.

1.2 Via the SZYBKIE ZWROTY INPOST service by filling out the online return form. After approval, a parcel locker return code will be automatically sent to the provided e-mail address – no label printing or addressing required. The cost of such a return is PLN 10.99, which will be deducted from the total refund amount.

1.3 By completing the return form (below) and sending it to our e-mail address: b2c@frogum.com or by printing it out and enclosing it in the return package. The package should be sent at your own expense to the following address:

2. Upon processing the order return by FroGum Premium Moto Shop, the funds will be refunded as soon as possible, but no later than within 14 days from the date of receiving the statement of withdrawal from the contract:
– automatically to the account from which the order was paid
– to the provided bank account number (in case of cash-on-delivery or bank transfer payments)

3. If a free promotional item was included with the order, the Client who is a Consumer or Quasi-consumer is obliged to return the entire order, including the free item. In the event of failure to return the free item, the refund amount will be reduced by the value of the free item.

4. In the event of ordering a set of products and returning only a part of it, the Client who is a Consumer or Quasi-consumer loses the right to the set discount. In this case, the refund amount will be reduced by the difference between the set price and the regular price of the retained item.

5. In the event of returning goods, the Client who is a Consumer or Quasi-consumer is liable for any diminished value of the product resulting from handling it beyond what is necessary to establish the nature, characteristics, and functioning of the goods. The product may not be used without restriction and may only be inspected in the manner permitted in a physical retail store.

Complaint Policy

1. Definitions:

CLIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity; – who has concluded or intends to conclude a Sales Agreement with the Seller.

CIVIL CODE – the Act of 23 April 1964 Civil Code (Journal of Laws 1964 No. 16, item 93, as amended).

CONSUMER – a natural person performing a legal transaction with the Seller (including entering into a Sales Agreement) not directly related to their business or professional activity.

QUASI-CONSUMER – a natural person concluding a contract directly related to their business activity, when the content of this contract shows that it does not have a professional nature for this person, resulting in particular from the subject of their business activity made available under the provisions on the Central Register and Information on Economic Activity.

ONLINE STORE – the Seller’s online store available at: www.frogum.com.

SELLER – FROGUM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ based in Grodzisk Mazowiecki (registered address: ul. Cieszyńska 22, 05-825 Grodzisk Mazowiecki; entered into the Register of Entrepreneurs of the National Court Register under KRS number 0000963251; registry court holding company documentation: District Court for the Capital City of Warsaw in Warsaw, XIV Commercial Division of the National Court Register; share capital: PLN 390,000; NIP: 5291807370; REGON: 362379750, b2c@frogum.com, phone: +48 2222 82 808 and fax: +48 2222 82 808.

GOODS / PRODUCT – a movable item available in the Online Store that is the subject of the Sales Agreement between the Client and the Seller.

SALES AGREEMENT; AGREEMENT – a contract for the sale of Goods concluded or to be concluded between the Client and the Seller via the Online Store.

CONSUMER RIGHTS ACT – the Act of 30 May 2014 on consumer rights (Journal of Laws 2014 item 827, as amended).

2. The Seller is obliged to deliver Goods in conformity with the Agreement to the Client who is a Consumer or Quasi-consumer.

3. The basis and scope of the Seller's liability towards the Client who is a Consumer or Quasi-consumer if the sold Goods are non-conforming with the Agreement are defined by generally applicable provisions of law, in particular the Consumer Rights Act.

[In connection with amendments to regulations regarding statutory warranty and liability for non-conformity of goods with the agreement effective from January 1, 2023, the Seller informs that for agreements concluded before that date, including agreements concluded by Consumers or Quasi-consumers, the existing provisions of the Civil Code regarding statutory warranty apply.]

4. The Seller is liable for any lack of conformity of the Goods with the Agreement existing at the time of delivery and revealed within two years from that time.

5. A complaint may be submitted by a Client who is a Consumer or Quasi-consumer, for example:

• in writing to the address: Frogum sp. z o.o., ul. Cieszyńska 22, 05-825 Grodzisk Mazowiecki, Poland;
• in electronic form via e-mail to: b2c@frogum.com;
• via the online form in the Client's “My Garage” account (Simply log into the Orders panel, expand order details, and click the Complaint button for a fully automated process).

6. The complaint should contain: (1) details of the person submitting the complaint (first and last name, mailing address or e-mail address, optionally a contact phone number); (2) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (3) where possible, the requested method of bringing the Goods into conformity with the Sales Agreement.

7. It is recommended to attach photos showing the non-conformity of the Goods with the Agreement whenever possible. Sending photos may allow for a positive resolution of certain complaints without the necessity of returning the non-conforming Goods to the Seller.

8. The Seller will respond to the Client's complaint promptly, no later than within 14 calendar days from the date of submission. The Seller will notify the complainant of the resolution via mail or e-mail, depending on the submission method.

9. If the Goods are non-conforming with the Agreement, the Client who is a Consumer or Quasi-consumer may request repair or replacement.

10. The Seller may replace the Goods when the Client requests repair, or repair when replacement is requested, if bringing the Goods into conformity in the selected manner is impossible or would require excessive costs for the Seller. If both repair and replacement are impossible or require excessive costs, the Seller may refuse to bring the Goods into conformity.

11. The Seller shall carry out the repair or replacement within a reasonable time from being informed of the non-conformity and without significant inconvenience to the Client. The costs of repair or replacement, including postage, freight, labor, and materials, shall be borne by the Seller.

12. The Client shall make the Goods subject to repair or replacement available to the Seller. The Seller will collect the Goods from the Client at its own expense.

13. If the Goods were installed prior to the non-conformity becoming apparent, the Seller shall remove the Goods and reinstall them after repair or replacement, or bear the cost of such operations.

14. The Client is not required to pay for the ordinary use of Goods that were subsequently replaced.

15. If the Goods are non-conforming with the Agreement, the Client who is a Consumer or Quasi-consumer may submit a statement requesting a price reduction or rescission of the Agreement when:

• The Seller refused to bring the Goods into conformity in accordance with section 9;
• The Seller failed to bring the Goods into conformity in accordance with sections 10–12;
• The non-conformity persists despite the Seller's attempts to remedy it;
• The non-conformity is substantial enough to justify an immediate price reduction or cancellation of the Agreement;
• It is clear from the Seller's statement or circumstances that the Seller will not bring the Goods into conformity within a reasonable time or without significant inconvenience to the Client.

16. The reduced price must remain in proportion to the price under the Agreement as the value of the non-conforming Goods relates to the value of conforming Goods.

17. The Seller will refund the amounts due resulting from the exercise of the right to a price reduction promptly, no later than within 14 days from receiving the statement.

18. The Client may not rescind the Agreement if the non-conformity is minor. Non-conformity is presumed to be material.

19. If the non-conformity concerns only certain Goods delivered under the Agreement, the Client may rescind the Agreement only in respect of those Goods, as well as any other Goods acquired together if it cannot reasonably be expected that the Client would agree to keep only the conforming Goods.

20. In the event of rescission of the Agreement, the Client shall promptly return the Goods to the Seller at the Seller's expense. The Seller will refund the price no later than within 14 days from receiving the Goods or proof of return.

21. The Seller shall process the refund using the same payment method used by the Client, unless explicitly agreed otherwise without incurring additional fees.

22. Independent of statutory warranty rights, the Client may exercise rights arising from a commercial guarantee if such guarantee was provided for the Goods.

23. If a commercial guarantee is provided, details on exercising guarantee rights and the guarantor's identity are stated in the guarantee statement/document.

24. The guarantee does not exclude, limit, or suspend the Client's statutory rights regarding defects in sold goods.

25. Pursuant to Art. 558 § 1 of the Civil Code, the Seller's liability under statutory warranty for Goods towards Clients who are not Consumers or Quasi-consumers is excluded.